Managed IT Services and Outsourced IT Support Company
* This number is compiled from Smileback feedback from actual NetLogix customers.
Why Choose NetLogix
As Your Outsourced IT Support Company
With over four decades of experience under our belt, to say we’ve seen a lot is an understatement. NetLogix truly understands the most common problems faced by Massachusetts & Connecticut businesses and their outsourced IT support partners. We’ve designed our entire organization to solve these major problems from the get-go.
We'll help you:
1. Stay in Sync with Your Outsourced IT Support Team
Slow response times should never be a reality with an MSP. We handle tickets quickly and comprehensively to support, not to hinder - so your business can grow.
2. Prevent Problems Ahead of Time
NetLogix is an outsourced IT support company that is all about prevention, not just reaction. Allow us to proactively anticipate and negate IT problems. You should never have to live in fear of an IT disaster – or struggle to pick up the pieces.
3. Put Your IT Future First
Stay up to date with the latest innovations in business technology. As your outsourced IT support company, we'll prioritize the growth of your company with the best IT protocols, software, and security measures.
Recent video testimonial
Discover the real NetLogix experience!
Every decision we make, every step we take, is always executed with the best interests of our clients in mind. But rather than take our word for it, we'll let one of our long-time customers
have their say.
You Have IT Challenges
We Have the Solutions
At NetLogix, we've been helping organizations like yours in western Massachusetts, parts of northern Connecticut and the surrounding areas for years. That experience has put us in a unique (and ideal) position to fill a lot of the major gaps that exist in the current outsourced IT support model that businesses with between 20 and 150 users often face.
How many of these sound like things you're dealing with on a regular basis?
Your IT spend is increasing
but your ROI is stagnant—if you're lucky. Generally speaking, this means that your current outsourced IT support "partner" cares more about selling you as many services as possible than about providing you with as much value as possible.
you’re dealing with recurring issues
This means that your current outsourced IT support provider has a reactive approach to IT, not proactive, and that is one you can no longer afford.
your IT infrastructure is not growing
You need a outsourced IT support company that can continue to grow and evolve as your business does the same. This is a prime indication that your current IT provider cannot meet those needs.
you don’t know what your I.T. ROI is
Usually, this means that your current outsourced IT support provider lacks communication skills - and that results in you spending an uncomfortable amount of time in the dark, wondering what is REALLY going on.
How We Help
We find that one of the major challenges of working with most modern day outsourced IT support companies is that while they say they're going to help your people communicate better, collaborate more efficiently and "optimize their workflows," they don't ever tell you WHAT any of that means in a literal sense. At NetLogix, every claim we make is backed up by a solution that clearly outlines how we're going to get you there. Our approach is simple:
We Provide Better, Faster Service
You won't have to wait hours for us to respond to a Help Desk ticket and you'll never have a hard time getting someone on the phone. As your outsourced IT support partner, when you have an issue, we get to work immediately - it really is that simple.
You Are Steering the Ship
We always make it a priority to hold meetings on a regular basis. This helps us do more than keep you in-the-loop - it lets us lay out where you are from an IT perspective, where you're going, and how our outsourced IT support is going to get you there.
We Help You Get More out of Your IT Budget
As soon as you become a NetLogix client, we look into what you're paying in terms of IT and help you negotiate rates and drop solutions you aren't actually using. In many cases, we can save up to 20% or more from most budgets.
We Treat the Disease, Not the Symptom
Rather than living by the "Break/Fix" IT model, the team at NetLogix prefers to prevent problems from happening to begin with - rather than wait to address them until AFTER the damage is done.
We Support a Custom Approach to IT
NetLogix always makes sure that all of our clients are using (and paying) for only the tools that they need - nothing more, nothing less. We're vendor neutral, which means we're not trying to sell you services. As your outsourced IT support partner, our main goal is to bring you value.
Become the Strategic IT Buyer
You Were Meant to Be
Small business owners like you have been successfully managing their IT to maximize profits for years - and we want to show you how they do it. Marco Liquori's great book "Strategic IT Buyer" is a practical examination of the IT industry, outlining all of the questions you need to ask your current IT support provider to guarantee that their policies, procedures and service standards won't leave you vulnerable to expensive issues.
Click the button below to download your free chapters of Marco Liquori's book today!
Who We Help
At NetLogix, we fully acknowledge that outsourced IT support is not for everyone. Not only are there not enough hours in the day to properly serve all the organizations in Massachusetts, Connecticut and in our other service areas, but we also go out of our way to only help businesses who we feel are the best fit for what we offer.
We feel we work best with organizations who:
- Understand that an increase in efficiency, not spending, is the ticket to greater ROI.
- Value someone who is willing to bring new ideas to the table, NOT just take orders.
- Are growing and who are looking for someone to support and sustain that growth.
However, we might not be able to help those who:
- Are interested in little more than a remote help desk.
- See IT as just an irritating "cost of doing business".
- Are looking for "yes men" who are just going to take orders.
Our Industries
As an outsourced IT support company, we've worked hard to amass the unique, industry-specific experience needed to properly understand your organization AND the marketplace you're operating in. Because of that, we've got tailored solutions that work great for industries like:
Don't Believe the Myths
Believe the Results
Over the years, we've seen far too many business leaders fall prey to a series of myths that trap them into letting their IT hold them back instead of drive them forward:
Control
Many people think that if they outsource their IT to a third party, they'll lose all control of their data forever.
cost
Some think it's a fact that working with an outsourced IT support company just isn't something they'll ever be able to afford.
support
Others believe that a third party can never match the speed, immediacy, and knowledge of their own in-house IT person.
These are Myths. NetLogix is Going to Prove It to You
Every one of those ideas is false, and we've built a business model designed to dispel those myths every single day. Schedule a "getting-to-know-you" phone call to learn more about our outsourced IT support today—it will be our first opportunity to prove it.
Outsourced IT Support for Springfield, Boston & Surrounding Areas
Thanks to the wonders of modern technology, a lot of the work we do is remote these days - putting us in an incredible position to help more people than ever. Sure, we're always ready to dispatch someone to your business to take care of those larger issues... but more often than not, it isn't actually necessary. Because of that, we're able to help people in not only all of Massachusetts and parts of northern Connecticut, but also southern New Hampshire, southern Vermont and Rhode Island as well.
Small, local charities in particular have a critical role to play in addressing the social, health and economic challenges facing the hardworking men and women of Massachusetts and New England. We want to make sure that they have access to the IT infrastructure and expertise they need to manage their own challenges, so that these volunteer-driven organizations can get back to helping us manage ours.
With our "Get Support, Give Support" program, NetLogix is proud of the opportunity to provide Massachusetts and New England businesses with a critical opportunity to channel technology skills and services back into our local charities. Since 2004, we’ve been providing key outsourced IT support services to countless people all across Massachusetts and in the surrounding states. For every client that signs up for our managed services, we contribute remote monitoring and management agents to charity.
Just a few of the charities we support include but are not limited to ones like:
Click here to learn more about our program and to find out ways that you can sponsor or give back to local charities like these ones.