At NetLogix there’s no question too small to ask.
I’ve never been made to feel something I have asked is “stupid”, or beneath the time of whomever is helping me. I’m confident in the answers given to me and I always get a full and informed response. The reply time and follow through to ensure a problem has been corrected is what they do better than any other IT firm I’ve had experience with, and the peace of mind for doing business is an invaluable advantage. We are extremely dependent on our agency management system and knowing we can depend on someone to fix problems efficiently and quickly is wonderful.
I waited to choose NetLogix, and in the process, I learned a painful lesson.
Our business got hacked, and lost all of our historical documents. Since our partnering with them, we have had no further incidents. Additionally, having the ability to control our staff emails by resetting passwords, enabling lock outs when an employee is terminated and facilitating encryption, is the single biggest benefit since moving to a Managed Service Plan. The speed when sending and receiving emails, coupled with the easy access from any device has made our business much more dynamic in facing real time challenges, and NetLogix’ timely response to any and all issues we face is unparalleled in my experience with the industry.
Partnering with NetLogix has been the best decision we could have made. That kind of peace of mind is priceless.
Before enrolling in NetLogix’s Managed Services Program, we were hit twice with ransomware viruses. Each time they originated from an Outside Salesperson’s laptop and encrypted files on our file server shares. The hackers also destroyed our backup jobs and unfortunately for us, we had to pay the ransom. In both instances these were major disruptions to our business and productivity costing us tens of thousands of dollars.
Partnering with NetLogix has been the best decision we could have made. We haven’t been hit with any further ransomware in two years and we’re happy to say we can sleep well at night knowing NetLogix is managing our network.
The entire team has done an excellent job.
We transitioned to NetLogix about 18 months ago. The entire team has done an excellent job. We had instability issues that we could not solve and NetLogix solved them. The President, Marco Liquori promised us that once our major issues were solved many of our problems would subside and our cost for his services would go down. He was right! (and our bill did go down).
Their help desk fixes issues that come up remotely and they work with all of our employees in a way that does not disrupt our business. I would highly recommend NetLogix to any business in the region that needs a good resource for IT.
Your technical knowledge was invaluable as we navigated through the process.
You and your staff have proven to be competent and capable. You have been a valuable resource to us and it is clear why Business West recently selected your company as one of their “Super 60” top performing companies in our area.
Your technical knowledge was invaluable as we navigated through the process of selecting hardware and software for our new building. You were equally as competent in the data migration area. Our move from old to our new building was nearly seamless, thanks to your efforts.
I wanted to make sure I expressed my unapologetic admiration and appreciation.
I wanted to make sure I expressed my unapologetic admiration and appreciation for the work Erin Lamica has been doing for our office. In an effort to try and make our firm more efficient and manageable, I’ve recently thrown a number of tasks and requests at her.
Not only has she found a solution for every single problem I’ve identified, but she’s done it very quickly, and very responsively… I’ll tell you that how Erin has handled all of my requests for the past 3-4 weeks will keep me as a NetLogix client for a long time.
Has done an exemplary job of getting us up and running.
Just a quick note to express my thanks for your company’s quick and effective response to our need to change email providers. Your team has done an exemplary job of getting us up and running on Microsoft 365.
I am most impressed with your staff and their dedication and skill.
Incredibly responsive and personable service.
My firm has used NetLogix for many years. They are incredibly responsive and personable. They really care.
Thursday night my home computer was hacked. I was able to reach NetLogix at 6:30 pm, and got immediate assistance and relief. A real life saver as I was leaving for a 2 week vacation the next day.
A five-star review for his patience and knowledge while working with me.
Just wanted you to know that I would like to give your team a five-star review for your patience and knowledge while working with me yesterday getting West Brookfield up and running since internet was not working.
Also want to make mention that everyone has just just been outstanding! You have a good bunch working for you!
Our law firm could not function without the expertise, professionalism and responsiveness of NetLogix’ services.
We purchased all of our computer and phone equipment from NetLogix when we opened up for business. Marco has ensured that all of the equipment functions the way it was intended to function and immediately addresses any computer or phone issues that may arise from time to time.
NetLogix has been a partner in the success of our law firm and I highly recommend NetLogix to all businesses.
They provided service above what would normally be expected!
Marco, Just want to give you a report of my experience with NetLogix last week on a small, but important, issue that was technically challenging. I want to make it clear that I am very grateful to your team for not giving up on me last week and going the extra step to ensure I was back in service. I really thought I was going to be told that nothing could be done until I either connect to the internet so NetLogix could log on or be told to drop the laptop off so they can see what is going on. I explained to them it was critical I remote connect for a very small issue and they went the extra step to ensure my immediate needs were met. Thank You very much!
They are all courteous, professional, patient, and most important, explain things in laymen’s terms, not computer-ese!
I’ve been very negligent in telling you that it’s a pleasure dealing with your entire staff whenever the need arises here at our firm. They are all courteous, professional, patient, and most important, explain things in laymen’s terms, not computer-ese! We’ve enjoyed this great service since day one. It was especially evident when we upgraded to our current new server.
At that time, the NetLogix team did a marvelous, seamless job transitioning our old server to the new server, while patiently answering the myriad of questions that I had during the entire process. Fast forward to today and the various requests that I’ve thrown at NetLogix during the software and hardware setup of a new employee. Once again NetLogix worked as a team. In every instance, questions were thoroughly answered, problems were solved, and that new employee is now up and running, all thanks to the perseverance, patience and extensive computer knowledge of the NetLogix crew.
He checked everything out and made sure that I was comfortable with the equipment.
I want to let you know what a good job Jeremy did for our firm and me in getting me set up for my job transition. It was an incredibly long day, in part due to difficulties with files coming from my office here, but he soldiered on and came to my house (from Norwood to Hingham).
He stayed until I was all set up and he checked everything out and made sure that I was comfortable with the equipment. It was well after business hours, and he had a very long drive ahead of him, but he was personable and professional throughout. I appreciate all his efforts and am grateful to have NetLogix in my corner as I work with them.