Westfield, Massachusetts: NetLogix engaged a 3rd party monitoring system, SmileBack, in 2016 that would allow customers to rate their satisfaction with each service event. In 2016, NetLogix received an extremely favorable customer satisfaction rating of 99.4 out of 100. This is an aggregate rating over thousands of service events from clients.
“We are honored that our clients are happy with the services we provide,” said Marco Liquori, CEO of NetLogix, “We continue to listen to our clients to understand and deliver the best customer experience and IT services in the region.”
NetLogix posts on their website the rolling 90 day CSAT scores. SmileBack also recognized NetLogix in their December 21, 2016 blog as being a standout with the highest Net CSAT Score achieved in 2016. NetLogix is one of thousands of service providers that use their service.
NetLogix (www.NetLogix.com)is a network management, Cloud and systems technology integrator providing end-to-end solutions that ensure business integrity for small, medium and enterprise-level clients. From design through deployment NetLogix is an advocate for our clients to strategically align their business and IT objectives. We architect, implement and manage IT solutions spanning computing infrastructure, enterprise management, VoIP, security and cloud solutions. The company is headquartered in Westfield, Massachusetts.