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Managed Services Provider

What is a Managed Services Provider?

A Managed Services Provider (MSP) offers round-the-clock managed IT services to businesses. These services include email, remote help desk, cybersecurity, networking infrastructure, data storage, cloud integration, data back-up, managed communications, auditing, compliance, data analysis and reporting, among others.

An MSP acts as an extension of a business’s IT department. It takes care of an organization’s routine IT infrastructure monitoring and management. An MSP also proactively examines and maintains a business’s systems and network, while mitigating IT issues and reducing downtime.

Various Services Offered by an MSP

Here’s a broad look at the various IT services provided by an MSP. 

  • System Monitoring

MSPs monitor a business’s network performance and quality. They remediate an issue before it becomes a threat through a reliable remote monitoring and management (RMM) platform, which constantly inspects a business’s endpoints, systems, and networks.

  • Back-Up and Disaster Recovery

The safety of a business’s critical data is important. MSPs back-up a company’s valuable data in an offsite server that can be recovered easily in case of a cyber-attack, natural calamity, or any other catastrophic event. 

  • Network and Cyber Security

A business’s system security can be increased with the following IT security services provided by MSPs. 

  • Anti-Malware Software

MSPs install anti-malware on a business’s system to protect it from viruses.

  • Patching

MSPs regularly update software on all business systems and offer patches to fix vulnerabilities. This, in turn, eliminates the chances of cyber-attackers and viruses compromising any system.

  • DNS Security

MSPs help businesses secure their Domain Network Security (DNS) by blocking malicious sources before they can establish a connection with the company’s system. 

  • Endpoint Protection

Organizations can protect themselves from ransomware, viruses, and malware through next-generation endpoint threat detection services offered by MSPs.

  • Simulation Technique

MSPs launch simulated cyber-attacks to test and analyze a business’s cybersecurity measures and their response to all types of threats.  

  • Security Awareness Training

Cybersecurity training is an important service offered by MSPs. Employees are trained to identify potential cybersecurity threats and alert the IT team about them.

  • Cloud Computing Services

MSPs provide managed cloud hosting services. These services allow organizations to store, share, and access a variety of resources such as databases, documents, hardware, and software tools across a remote network through multiple servers in another location. 

  • 24*7 Technical Support

Organizations require consistent support to facilitate the seamless functioning of their network. MSPs provide 24*7 technical support, while continuously monitoring a company’s network and proactively mitigating IT issues. 

  • Mobile Device Management

MSPs use mobile device management software to block malicious apps and phishing emails that can compromise a business’s critical data. This service helps keep smartphones, laptops, tablets, and other mobile devices safe and secure. With this technology, businesses can limit the usage of mobile devices for work-related purposes, thereby safeguarding their sensitive data stored in mobile devices. For instance, businesses can limit the installation of certain apps or file-sharing capacity to keep the data secure.

  • Managed Communications

MSPs also offer communication services such as:

  • Data Sharing 

MSPs allow a business’s employees to send and share information on mobile devices, laptops, and computers from any location.

  • Video Conferencing

Businesses can hold video conferences with the help of MSPs which can be attended by employees from anywhere. All they need is a robust Wi-Fi or internet connection. 

  •  VoIP Telephony

An organization can make use of the Voice over Internet Protocol (VoIP) services of an MSP to make calls directly from their laptop or other digital devices.  VoIP technology transforms the voice of individuals into a digital signal, thereby allowing them to make a call directly from their system. 

  • Data Analytics

Consistent reporting in the form of data analytics allows businesses to get an overview of their performance and Key Performance Indicators (KPIs). Simply put, MSPs provide a clear picture of a business’s workflow and suggest corrective measures wherever needed. 

How Managed IT Services Can Benefit Organizations 

Businesses can stay competitive and succeed in the long run by leveraging the following advantages of an MSP: 

  • Access to Top-Notch Talent and Expertise

A reputable MSP has a team of highly qualified IT professionals working for them. Businesses can hire an MSP and access this talent pool to leverage their expertise. Further, the specialized MSP teams have experience in working with a variety of clients, which means businesses stand to get the best of every service. 

  • Adherence to Regulatory Compliance

MSPs employ robust cybersecurity measures to secure businesses from cyber threats and vulnerabilities. They also ensure that only authorized and authenticated users can access sensitive data. This, in turn, helps businesses adhere to regulatory compliance such as HIPAA, GDPR, CCPA, and PCI DSS. 

Simply put, an MSP can safeguard a business’s system from potential cyber-attacks, and implement policies and programs to keep the organization in sync with the necessary compliance.

  • Instant Response Time

An MSP proactively monitors a business’s network by providing 24*7 support. This proactive approach makes an MSP responsive and considerably reduces downtime. It also keeps a business’s productivity up and improves its revenue opportunities. 

  • Improved Flexibility and Scalability

As businesses grow, their need for new technologies and total digital transformation also increases. MSPs can provide businesses with scalable and flexible solutions that can be scaled up or down, as required. For instance, if a growing business needs to expand its public cloud, a good MSP will instantly cater to this request. 

All in all, a reliable MSP offers services that can be tailored to meet a business’s changing objectives. 

  • Improved Business Focus

By taking care of the routine operations, MSPs enable the organization’s internal IT team to focus on developing their core competencies such as driving revenue and generating business-specific results.

  • Predictable Budgeting

MSPs offer a predictable cost structure. They provide their services for a fixed monthly fee without any hidden or additional costs. This helps businesses understand precisely what their outlays are and enables them to create a predictable budget.

Wrap Up

A reliable MSP can give businesses ample time and resources to focus on their growth and stability. It also gives organizations the support and expertise they need to fulfill their goals and objectives. Further, an MSP can work wonders for a business looking forward to seamless growth. It also provides great tech value and helps an organization succeed.

Reach out to our expert technicians for any managed services-related requirements on (413) 749-4254.

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